1. Crisis communication series: Effective response

    Knoxville News Sentinel (May 2 2011)

    1. Crisis communication series: Effective responseKnoxville News SentinelSince Gorney's article was published in 2002, another layer has since been added to the complexity of crisis communications management: social media. The Tylenol case of '82 will remain, however, one of the key case examples of corporate crises managed ...and more » (Read Full Article)

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