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      Trend Stories: Client Coverage, Public Relations Industry Trends, Social Media Trends, Technology
  3. Quotes

    1. “ How many negative customer service calls - beginning with ”

  4. Topics Mentioned

    • Dell
    • Cnbc
    • American Marketing Association

  5. Authors

    • Dave Evans

  1. Customer (Dis)Service and the New Marketing

    ClickZ (Jan 11 2012) Social Media Trends

    1. Are you preparing your social customer care team for their future role as brand advocates? (Read Full Article)

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