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    1. Customer Interaction with Utilities via Social Media Is on the Rise

      Explore destinationCRM.com (Jan 27 2012) Social Media Trends

      New research also finds a growing number of utilities share information about service issues with customers via social media. By Leonard Klie Posted Jan 27, 2012 Bookmark and Share Print Version Page 1 Tweet As social media adoption continues to grow, utilities of all sizes are recognizing the impact these new services can have on their marketing, communications, and business strategies, according to a new report from Pike Rese (Read Full Article)

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    2. Past Is Prologue

      Explore destinationCRM.com (Dec 1 2011)

      We look at the major events of this year for hints of what's to come. By Marshall Lager For the rest of the December 2011 issue of CRM magazine please click here Bookmark and Share Print Version Page 1 Tweet Welcome to CRM magazine's annual debriefing, 2011-2012 edition. Every year, we examine occurrences and trends that we've seen to get a final assessment of where things stand in our industry and place a capstone. Doing this also lets us (and you, our readers) perform a level (Read Full Article)

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