5 ways social media has changed customer service Victoria Revay, Global News : Wednesday, February 08, 2012 11:16 AM Gripevine.com is a new social media platform for customer complaint resolution. Gripevine.com is a new social media platform for customer complaint resolution. , Gripevine.com RELATED * Gripevine.com is a new social media platform for customer complaint resolution. Got a gripe? Q&A with Gripevine.com co-founder, Dave Carroll TORONTO – Making a complaint about a bad customer experi (Read Full Article)