1. Articles mentioning both Forrester Research and Dell

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    1. Social CRM: Customer Service for the Next Generation

      Explore ClickZ (Mar 23 2011) Social Media Trends

      ...novative proposition." The panel featured USA Today's Jon Swartz, Microsoft's Toby Richards, former Forrester analyst Bruce Temkin, now the head of research firm The Temkin Group, and Kimarie Matthews of Wells......th India's Publicis|2020media and its clients including the Bengaluru International Airport, Intel, Dell, United Brands, and Pepsico and with Austin's FG SQUARED and GSD&M| IdeaCity and clients including ... (Read Full Article)

      Mentions:   Microsoft   Dell   USA Today

    2. Twitter e-commerce play a mixed bag for marketers

      Explore Direct Marketing News (Jul 12 2010)

      ...nding topics. Early Bird is similar to strategies implemented by marketers including computer maker Dell, and JetBlue Airways, which regularly post deals on their own Twitter pages. The move also makes Tw......ers will determine the prices of items and how many will be available. Augie Ray, senior analyst at Forrester Research, said the service “seems like a fairly modest early entry” into e-commerce. “In fact, I'm ... (Read Full Article)

      Mentions:   Dell   Forrester Research   Direct Marketing Association

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